Frequently Asked Questions

We support all major UAE telecom operators including Etisalat, Du, Virgin Mobile, and BOTIM. We also offer international recharge services for select operators worldwide.

Click on the "Register" button, fill in your details, verify your email address, and you're ready to go. You can also sign up using your Google, Facebook, or Apple account.

With an account, you can save your payment methods, view transaction history, earn rewards, and get access to exclusive offers and promotions.

Most recharges are processed instantly. However, in rare cases, it might take up to 15 minutes. If you experience any delays, please contact our customer support.

Yes, you can schedule recharges up to 30 days in advance. Simply select the "Schedule Recharge" option during the recharge process and choose your preferred date and time.

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. All transactions are processed in UAE Dirhams.

We don't charge any additional fees for recharges. However, your bank might charge international transaction fees if you're using a card issued outside the UAE.

If your recharge fails, the amount will be automatically refunded. You can check the status in your transaction history. If you need assistance, contact our 24/7 support team.

This could be due to incorrect login credentials or a temporary system issue. Try resetting your password or clearing your browser cache. If the problem persists, contact support.

All payments are processed through secure, PCI-DSS compliant payment gateways. We use industry-standard SSL encryption to protect your data during transmission.

We follow strict data protection protocols and comply with UAE privacy laws. Your personal information is encrypted and stored securely. We never share your data with third parties without your consent.